Coach Ryan Fernando ("we", "our", or "us") operates coachryan.com.au (the "Site"). This page informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of the Site.
We use your personal information only for providing and improving the Site and our online fitness coaching services. By using the Site, you agree to the collection and use of information in accordance with this policy.
1. Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
- Name and email address
- Phone number
- Fitness goals and health information (when you apply for coaching)
- Payment information (processed securely through third-party providers)
- Progress photos and measurements (if you become a client)
2. How We Use Your Information
We use the collected information for various purposes:
- To provide and maintain our coaching services
- To notify you about changes to our services
- To provide customer support
- To gather analysis or valuable information to improve our services
- To monitor the usage of our Site
- To detect, prevent and address technical issues
- To send you marketing communications (with your consent)
3. Data Storage and Security
Your data is stored securely using industry-standard encryption. We use Supabase (a secure database service) to store client information. We implement appropriate technical and organizational security measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.
4. Third-Party Services
We may employ third-party companies and individuals to facilitate our services. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Third-party services we use include:
- Google Analytics - Website analytics and performance tracking
- Supabase - Secure database hosting and authentication
- Vercel - Website hosting and deployment
- Calendly - Consultation scheduling
5. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
6. Your Rights (Australian Privacy Principles)
Under Australian Privacy Law, you have the right to:
- Access your personal information we hold
- Correct any inaccurate or outdated information
- Request deletion of your personal information
- Opt-out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, please contact us at iwanttotransform@gmail.com
7. Testimonials and Transformation Photos
We may display personal testimonials and transformation photos of satisfied clients on our Site. With your consent, we may post your testimonial along with your name and photos. If you wish to update or delete your testimonial, please contact us at iwanttotransform@gmail.com
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: iwanttotransform@gmail.com
- Phone: (+61) (0)417947547
- Website: coachryan.com.au
Australian Privacy Compliance
This privacy policy is compliant with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). Coach Ryan Fernando is committed to protecting your privacy and handling your personal information in accordance with Australian privacy law.